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Customer Service

OnStaff USA in partnership with our client in Mishawaka, Indiana is seeking a skilled Customer Service Specialist for a full time permanent position.

 

Position Summary: – Provide support to internal and external customers in quoting and estimating windows, doors, and trim products – Support daily activities with window and door service personnel – Observe the Mission Statement, Value Statement, Service Promise and Safety Program Essential Functions: – #1 priority is to ensure customer satisfaction while never compromising safety – Act as liaison between internal sales personnel and various partner suppliers – Process quotes & orders for exterior windows and doors, interior doors, and trim products – Provide customer support to internal sales personnel – Process customer invoices for window and door service orders – Order parts for window and door service requests – Perform other miscellaneous clerical duties as directed – Communicate clearly, accurately, and effectively with employees, management, customers, and suppliers – Perform any special assignment/projects as required by the general manager – Asset preservation – Adherence to all safety and fire regulations and anti-theft procedures – Promote a positive image of company.

 

Education/Experience – High school diploma or GED preferred Knowledge/Skills/Abilities – Strong communication skills – Strong math skills – Organized and attentive to detail – Strong familiarity with computers including Microsoft Word and Excel – Problem solving skills – Ability to sit and stand for extended periods of time – Ability to coordinate as well as work in a team – Ability to adapt to in-house software Other Duties and Responsibilities – Other duties, responsibilities and activities may change or be assigned at any time with or without notice

 

Expected Hours of Work – Full-time – Between the hours of 7am and 5pm – Weekend hours on occasion.

 

Equipment Used – Computer – Multi-line phone – Fax /copier/printer – Calculator All interested candidates should apply online at www.onstaffusa.com or send resumes to ashley@onstaffusa.com.