Management

OnStaff USA Names Emily Turner as President

     In 1985, my wife Jan and I opened our first staffing office, located at 4211 W. Main. With one small child, baby #2 on his way, minimal staff and a client or two – we launched what we knew would be a great organization in Kalamazoo County. We wanted a different approach to staffing – more HR solutions-driven feel with first-class service to our clients.     We launched Total Quality Staffing, TQS, shortly after

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Don’t Let Onboarding Be Your Cause For Turnover

Don’t Let Onboarding Be Your Cause For Turnover By Strategic Human Resources, Inc. Turnover is challenging, costly, and could be occurring for different reasons. In order to solve the problem, we need to understand why it’s happening. If you’re able to conduct exit interviews with those who are leaving, that can be a great way to shed light on the reasons for their departure. If exit interviews aren’t feasible to do, we would suggest reviewing

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Reasonable Suspicion Testing: 3 Essential Points to Protect Your Company

Managers and Human Resource specialists regularly deal with many difficult issues in maintaining a safe and productive workplace. Few of those issues are more challenging and sensitive than reasonable suspicion drug screening. Also known as probable cause or simply “for cause” testing, drug screening in these cases is performed when an employee demonstrates behaviors that suggest drug or alcohol use while on the job. Of course, maintaining a drug-free work environment is critical in ensuring

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Onboarding Basics for Every Manager

Onboarding Basics for Every Manager  By Andrew Taylor First days can be overwhelming for new hires, especially when they are joining large teams or large organizations. Because a new employee’s initial experiences can set the tone for his or her engagement, every organization should put its best foot forward by including the following three steps in its employee onboarding plan. Create a Schedule A great onboarding experience starts with a great onboarding schedule. Think of that

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Training is Important to Employee Satisfaction

Training is Important to Employee Satisfaction From top-level CEOs to middle managers, everyone who supervises a staff knows that employee satisfaction and engagement are crucial to a company’s success.  There are several factors that contribute to a worker’s feeling of being satisfied.  Some of those factors, such as the overall tone of a company culture, can be complicated to address and challenging to change.  Providing employees with training opportunities is both straightforward and universally recognized

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OSHA’s New Position On Post-Incident Drug Testing and Safety Incentive Programs

On Oct. 11, 2018, the Occupational Health and Safety Administration (OSHA) sent a Standard Interpretation Memorandum to its regional administrators and to state plan designees clarifying its position on post-incident drug tests and safety incentive programs. According to the memo, such tests and programs are permitted if properly written and implemented. Background Federal law and OSHA regulations prohibit retaliation against employees for reporting work-related injuries and illnesses. In May 2016, OSHA published a final rule interpreting the

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You Can’t Have Great Customer Experience Without Great Employee Experience 

You Can’t Have Great Customer Experience Without Great Employee Experience  By Megan Burns Companies are investing millions to improve customer experience (CX). They think it’s the best way (sometimes the only way) to attract and retain customers in a competitive market. But I’ve worked with hundreds of CX teams over the last 12 years and noticed a problem – HR is rarely part of the conversation. You can’t have great customer experience without great employee experience

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I-9 Audits On The Rise

I-9 Audits On The Rise  By Laner Muchin, Ltd. In July 2018, the U.S. Immigration and Customs Enforcement (ICE) announced that in the last six months, it issued 5,200 notices of inspection to employers in the U.S. in order to audit their Form I-9 Employment Eligibility Verification documents. This is a significant increase compared to only 1,360 audits initiated in all of the last fiscal year, which is consistent with a 2017 announcement by then-acting

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Employee Engagement Outside of the Office

Employee Engagement Outside of the Office Too often companies fall short with engaging their employees because they forget that, in many ways, it is external influences that affect their performance. Instead of creating employee models centered on the work experience, employers should be focusing on the employees themselves. What happens before and after the workday should be equally important to employers as they consider what happens during the day, as behaviors outside of the office

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Creating Digital Boundaries at Work

Creating Digital Boundaries at Work By Amy Blankson Technology has been called the greatest disruptor of happiness in human history. Is this really true? For all of our technological connectivity in the digital era, we have never felt so overwhelmed and fragmented as a society. We find ourselves stressed out by the size of our inboxes, by our social media feeds, by the tangle of wires on our nightstands. We find ourselves constantly connected to

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